Amma Massage
Sep10

Amma Massage

Amma massage is a type of massage therapy which is rooted in ancient Eastern medicinal techniques, although many practitioners also integrate some techniques from Western bodywork as well. This massage technique is suitable for people in varying degrees of physical condition, since it can be easily adapted to meet the needs of specific body types. Many Traditional Chinese Medicine (TCM) practitioners offer Amma massage, and some spas...

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Systematic Service Recovery
Sep08

Systematic Service Recovery

Service recovery should be a routine part of your system, as easy as possible for both customers and employees. Mold your procedures accordingly: 1. Remove barriers: The less paperwork there is to fill out, the more attention service specialists can devote to listening and reaching an agreement with the customer. Problem reports, if necessary, should be written up only after the customer leaves. 2. Stand behind your employees in...

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